Ignite Creation Date:
2025-12-24 @ 11:25 PM
Ignite Modification Date:
2025-12-25 @ 9:11 PM
Study NCT ID:
NCT07176156
Status:
NOT_YET_RECRUITING
Last Update Posted:
2025-09-16
First Post:
2025-09-08
Is NOT Gene Therapy:
False
Has Adverse Events:
False
Brief Title:
Evaluation of the Quality of Chat Conversations With the Suicide Helpline Zelfmoordlijn 1813
Sponsor:
Organization:
Raw JSON
{'hasResults': False, 'derivedSection': {'miscInfoModule': {'versionHolder': '2025-12-24'}, 'conditionBrowseModule': {'meshes': [{'id': 'D000092864', 'term': 'Suicide Prevention'}, {'id': 'D013405', 'term': 'Suicide'}, {'id': 'D059020', 'term': 'Suicidal Ideation'}], 'ancestors': [{'id': 'D016728', 'term': 'Self-Injurious Behavior'}, {'id': 'D001526', 'term': 'Behavioral Symptoms'}, {'id': 'D001519', 'term': 'Behavior'}]}}, 'protocolSection': {'designModule': {'studyType': 'OBSERVATIONAL', 'designInfo': {'timePerspective': 'CROSS_SECTIONAL', 'observationalModel': 'CASE_ONLY'}, 'enrollmentInfo': {'type': 'ESTIMATED', 'count': 373}, 'patientRegistry': False}, 'statusModule': {'overallStatus': 'NOT_YET_RECRUITING', 'startDateStruct': {'date': '2025-09-23', 'type': 'ESTIMATED'}, 'expandedAccessInfo': {'hasExpandedAccess': False}, 'statusVerifiedDate': '2025-09', 'completionDateStruct': {'date': '2026-12-31', 'type': 'ESTIMATED'}, 'lastUpdateSubmitDate': '2025-09-08', 'studyFirstSubmitDate': '2025-09-08', 'studyFirstSubmitQcDate': '2025-09-08', 'lastUpdatePostDateStruct': {'date': '2025-09-16', 'type': 'ESTIMATED'}, 'studyFirstPostDateStruct': {'date': '2025-09-16', 'type': 'ESTIMATED'}, 'primaryCompletionDateStruct': {'date': '2026-12-31', 'type': 'ESTIMATED'}}, 'outcomesModule': {'otherOutcomes': [{'measure': 'Socio-demographic data', 'timeFrame': 'pre-measurement (immediately before the chat conversation)', 'description': 'Participants will be asked to provide the following demographic information: gender identity and age'}], 'primaryOutcomes': [{'measure': 'Changes in Suicidality', 'timeFrame': 'Pre- and post-measurement (immediately before and after the chat conversation)', 'description': 'Suicidality is assessed using six key indicators: crisis, hopelessness, helplessness, sense of control, intent to die, and perceived social support. These indicators are measured through short online questionnaires administered before and after the chat conversation with the Suicide Line 1813.\n\nThis set of indicators was selected based on prior research into the effectiveness of suicide prevention helplines and core concepts regarding suicidality.'}], 'secondaryOutcomes': [{'measure': 'User Satisfaction with the chat conversation.', 'timeFrame': 'Post-measurement (immediately after the chat conversation)', 'description': 'During the post-measurement (immediately after the chat conversation), participants are asked about their satisfaction with the chat, their experiences regarding understanding and any additional comments they wish to share.'}]}, 'oversightModule': {'oversightHasDmc': False, 'isFdaRegulatedDrug': False, 'isFdaRegulatedDevice': False}, 'conditionsModule': {'keywords': ['suicide prevention', 'suicide', 'suicidal ideation', 'helpline'], 'conditions': ['Suicide Prevention', 'User Experience', 'Suicide', 'Suicidal Ideation']}, 'descriptionModule': {'briefSummary': 'Suicide remains a serious public health issue in Flanders. Every day, nearly three people die by suicide, and many more attempt it or struggle with suicidal thoughts. The Zelfmoordlijn 1813 is a free and confidential helpline that offers support to people in crisis through phone, chat, and email. In 2024, volunteers had over 23,000 conversations, including nearly 3,000 via chat.\n\nThis study, led by the Flemish Centre of Expertise in Suicide Prevention (VLESP) in collaboration with the Centre for Suicide Prevention (CPZ), aims to better understand how people experience the chat service of the Zelfmoordlijn 1813. While previous research has looked at the impact of phone conversations, little is known about how chat conversations affect suicidal thoughts and feelings.\n\nTo explore this, people who contact the chat service will be invited to fill out a short questionnaire before and after their conversation. These questionnaires take about 3 minutes each and are completely voluntary. They ask about feelings like hopelessness, crisis, and perceived support, as well as satisfaction with the chat.\n\nThe goal is to improve the quality of chat-based crisis support and ensure that people in emotional distress receive the best possible help. This research will help strengthen suicide prevention efforts in Flanders.'}, 'eligibilityModule': {'sex': 'ALL', 'stdAges': ['CHILD', 'ADULT', 'OLDER_ADULT'], 'minimumAge': '16 Years', 'samplingMethod': 'NON_PROBABILITY_SAMPLE', 'studyPopulation': "Participants contact the chat service of the helpline Zelfmoordlijn 1813 regarding their suicidality. Participants in the study are recruited via the Zelfmoordlijn 1813's digital chat system. Only chat-users for whom an operator is available at that moment are given the opportunity to participate in the study.", 'healthyVolunteers': False, 'eligibilityCriteria': 'Inclusion Criteria:\n\n* being at least 16 years of age\n* they are chatting on their own behalf (not for someone else)\n\nExclusion Criteria:\n\n* indication that they do not meet these criteria or are not interested in the study'}, 'identificationModule': {'nctId': 'NCT07176156', 'acronym': 'CHATQ-1813', 'briefTitle': 'Evaluation of the Quality of Chat Conversations With the Suicide Helpline Zelfmoordlijn 1813', 'organization': {'class': 'OTHER', 'fullName': 'University Ghent'}, 'officialTitle': 'Evaluation of the Quality of Chat Conversations With the Suicide Helpline Zelfmoordlijn 1813', 'orgStudyIdInfo': {'id': 'ONZ-2025-0321'}}, 'armsInterventionsModule': {'armGroups': [{'label': 'Users of the Zelfmoord1813 chat service', 'description': 'Participants in this study are individuals who contact the chat service of the Zelfmoordlijn 1813 and meet the following criteria:\n\n* They are 16 years or older\n* They are chatting on their own behalf (not for someone else)\n\nParticipation is entirely voluntary. Before and after the chat conversation, eligible participants are invited to complete a short questionnaire to help researchers understand how the chat affects their emotional state and suicidal thoughts.', 'interventionNames': ['Other: No intervention']}], 'interventions': [{'name': 'No intervention', 'type': 'OTHER', 'description': 'Observational one-time questionnaire study without intervention', 'armGroupLabels': ['Users of the Zelfmoord1813 chat service']}]}, 'contactsLocationsModule': {'locations': [{'zip': '9000', 'city': 'Ghent', 'state': 'East-Flanders', 'country': 'Belgium', 'contacts': [{'name': 'Eva De Jaegere, PhD', 'role': 'CONTACT', 'email': 'eva.dejaegere@ugent.be', 'phone': '+3293320775'}, {'name': 'Gwendolyn Portzky, PhD', 'role': 'PRINCIPAL_INVESTIGATOR'}], 'facility': 'Flemish Centre of Expertise in Suicide Prevention, Ghent University', 'geoPoint': {'lat': 51.05, 'lon': 3.71667}}], 'centralContacts': [{'name': 'Eva De Jaegere, PhD', 'role': 'CONTACT', 'email': 'eva.dejaegere@ugent.be', 'phone': '+3293320775'}], 'overallOfficials': [{'name': 'Gwendolyn Portzky, PhD', 'role': 'PRINCIPAL_INVESTIGATOR', 'affiliation': 'Flemish Centre of Expertise in Suicide Prevention (Ghent University)'}]}, 'ipdSharingStatementModule': {'ipdSharing': 'NO'}, 'sponsorCollaboratorsModule': {'leadSponsor': {'name': 'University Ghent', 'class': 'OTHER'}, 'responsibleParty': {'type': 'SPONSOR'}}}}