Ignite Creation Date:
2025-12-24 @ 10:19 PM
Ignite Modification Date:
2025-12-28 @ 6:07 AM
Study NCT ID:
NCT04670835
Status:
UNKNOWN
Last Update Posted:
2020-12-17
First Post:
2020-12-11
Is NOT Gene Therapy:
True
Has Adverse Events:
False
Brief Title:
Modeling the Impact of Inbound Call Distribution Virtualization in Emergency Medical Communication Centers (EMCCs) on Their Service Level
Sponsor:
Organization:
Raw JSON
{'hasResults': False, 'derivedSection': {'miscInfoModule': {'versionHolder': '2025-12-24'}}, 'protocolSection': {'designModule': {'studyType': 'OBSERVATIONAL', 'designInfo': {'timePerspective': 'RETROSPECTIVE', 'observationalModel': 'CASE_ONLY'}, 'enrollmentInfo': {'type': 'ESTIMATED', 'count': 1500000}, 'patientRegistry': False}, 'statusModule': {'overallStatus': 'UNKNOWN', 'lastKnownStatus': 'NOT_YET_RECRUITING', 'startDateStruct': {'date': '2021-01-15', 'type': 'ESTIMATED'}, 'expandedAccessInfo': {'hasExpandedAccess': False}, 'statusVerifiedDate': '2020-12', 'completionDateStruct': {'date': '2022-12-16', 'type': 'ESTIMATED'}, 'lastUpdateSubmitDate': '2020-12-11', 'studyFirstSubmitDate': '2020-12-11', 'studyFirstSubmitQcDate': '2020-12-11', 'lastUpdatePostDateStruct': {'date': '2020-12-17', 'type': 'ACTUAL'}, 'studyFirstPostDateStruct': {'date': '2020-12-17', 'type': 'ACTUAL'}, 'primaryCompletionDateStruct': {'date': '2021-12-16', 'type': 'ESTIMATED'}}, 'outcomesModule': {'primaryOutcomes': [{'measure': 'Operational level of service, defined by the quality of service at 20 s (QS20). It corresponds to the rate of answered calls within 20 s', 'timeFrame': '20 seconds', 'description': 'This indicator is one of the most frequently used internationally to measure the performance of emergency call centers'}]}, 'oversightModule': {'oversightHasDmc': True, 'isFdaRegulatedDrug': False, 'isFdaRegulatedDevice': False}, 'conditionsModule': {'keywords': ['Emergency health service, Accessibility, Virtualization, organization'], 'conditions': ['Emergency Medical Service Communication Systems, Health Care']}, 'referencesModule': {'seeAlsoLinks': [{'url': 'https://www.chu-nantes.fr/recherche-clinique-26', 'label': 'Presentation of the study context; description of the protocol and his main objectives. Presentation of the team'}]}, 'descriptionModule': {'briefSummary': 'Fast access to the Emergency Medical Communication Center (EMCC) is essential for the population in emergency situation. It is therefore essential that these call centers operate quickly and provide good quality service. However, in recent years, EMCCs have experienced a constant and increasing demand from the population. Thus, maintaining the current organization of emergency medical communication centers raises questions about both the volume of incoming calls to EMCCs and the economic constraints, which make it difficult to manage call peaks, especially in periods of crisis.\n\nThe aim of our study is to assess the impact of incoming call distribution virtualization in EMCCs on their service quality.', 'detailedDescription': "France is facing political decisions on the evolution of Emergency Medical Communication Center organization to improve population accessibility. Regarding the performance targets requested by the French government (MARCUS report: http://www.urgences113.fr/marcus/Rapport\\_MARCUS3.pdf), the virtualization of inbound call distribution could improve EMCC service quality indicators.\n\nThe Virtualization is a process that consists of centralizing calls from different territories before distributing them to the centers concerned according to their availability. The objective through this process is to improve the population' access to the EMCC by reducing waits time. And on the other hand, to optimize the activity rate of dispatchers and physicians."}, 'eligibilityModule': {'sex': 'ALL', 'stdAges': ['CHILD', 'ADULT', 'OLDER_ADULT'], 'samplingMethod': 'NON_PROBABILITY_SAMPLE', 'studyPopulation': 'All Users calling through the five Emergency Medical Centers of the French Pays de la Loire region (5 areas of the region are : Loire-Atlantique, Maine-et-Loire, Mayenne, Sarthe, Vendée).\n\nIn each Emergency Medical Center, an advanced telephone system automatically keeps track of all inbound calls.\n\nAverage annual number of incoming calls for the 5 Emergency Medical Center of Pays de la Loire region is 1,6 million.', 'healthyVolunteers': False, 'eligibilityCriteria': 'Inclusion Criteria:\n\n* All incoming calls passing through the five Emergency Medical Centers in the Pays de la Loire region (Loire-Atlantique, Maine-et-Loire, Mayenne, Sarthe and Vendée). In each center, an advanced telephone system automatically keeps track of all inbound calls.\n\nExclusion Criteria:\n\nAccording to the French national consortium, incoming calls that hung up in less than 10 seconds are considered as dialing errors and are excluded'}, 'identificationModule': {'nctId': 'NCT04670835', 'acronym': 'CALL_SAMU', 'briefTitle': 'Modeling the Impact of Inbound Call Distribution Virtualization in Emergency Medical Communication Centers (EMCCs) on Their Service Level', 'organization': {'class': 'OTHER', 'fullName': 'Nantes University Hospital'}, 'officialTitle': 'Modeling the Impact of Inbound Call Distribution Virtualization in Emergency Medical Communication Centers (EMCCs) on Their Service Level', 'orgStudyIdInfo': {'id': 'RC20_0064'}}, 'armsInterventionsModule': {'armGroups': [{'label': 'Case Group (unic)', 'description': "1. Group/Cohort Label :\n\n Users of Emergency Call Centers Users of French territory 'Region Pays de la Loire'\n2. Group/Cohort Description:\n\nAll Users calling through the five Emergency Medical Centers of the French Pays de la Loire region (5 areas of the region are : Loire-Atlantique, Maine-et-Loire, Mayenne, Sarthe, Vendée).\n\nIn each Emergency Medical Center, an advanced telephone system automatically keeps track of all inbound calls.\n\nAverage annual number of incoming calls for the 5 Emergency Medical Center of Pays de la Loire region is 1,6 million."}]}, 'contactsLocationsModule': {'centralContacts': [{'name': 'Yann Penverne, MD', 'role': 'CONTACT', 'email': 'yann.penverne@chu-nantes.fr', 'phone': '+336 50 84 05 72', 'phoneExt': '+33'}, {'name': 'Maxime Lebeaupin', 'role': 'CONTACT', 'email': 'maxime.lebeaupin@chu-nantes.fr', 'phone': '+336 63 63 91 41', 'phoneExt': '+33'}], 'overallOfficials': [{'name': 'Yann Penverne, MD', 'role': 'PRINCIPAL_INVESTIGATOR', 'affiliation': 'Nantes University Hospital'}]}, 'ipdSharingStatementModule': {'ipdSharing': 'UNDECIDED'}, 'sponsorCollaboratorsModule': {'leadSponsor': {'name': 'Nantes University Hospital', 'class': 'OTHER'}, 'collaborators': [{'name': 'IMT Mines Albi - France (https://www.imt-mines-albi.fr/)', 'class': 'UNKNOWN'}], 'responsibleParty': {'type': 'SPONSOR'}}}}