Ignite Creation Date:
2025-12-24 @ 6:47 PM
Ignite Modification Date:
2025-12-29 @ 9:19 PM
Study NCT ID:
NCT06329557
Status:
ACTIVE_NOT_RECRUITING
Last Update Posted:
2025-03-06
First Post:
2024-03-18
Is Gene Therapy:
True
Has Adverse Events:
False
Brief Title:
Optimizing the Patient Experience Through Provider Coaching or Communication Intervention
Sponsor:
Organization:
Raw JSON
{'hasResults': False, 'derivedSection': {'miscInfoModule': {'versionHolder': '2025-12-24'}, 'conditionBrowseModule': {'meshes': [{'id': 'D017060', 'term': 'Patient Satisfaction'}, {'id': 'D003142', 'term': 'Communication'}], 'ancestors': [{'id': 'D000074822', 'term': 'Treatment Adherence and Compliance'}, {'id': 'D015438', 'term': 'Health Behavior'}, {'id': 'D001519', 'term': 'Behavior'}]}}, 'protocolSection': {'designModule': {'phases': ['NA'], 'studyType': 'INTERVENTIONAL', 'designInfo': {'allocation': 'RANDOMIZED', 'maskingInfo': {'masking': 'NONE'}, 'primaryPurpose': 'OTHER', 'interventionModel': 'PARALLEL'}, 'enrollmentInfo': {'type': 'ESTIMATED', 'count': 45}}, 'statusModule': {'overallStatus': 'ACTIVE_NOT_RECRUITING', 'startDateStruct': {'date': '2024-03-08', 'type': 'ACTUAL'}, 'expandedAccessInfo': {'hasExpandedAccess': False}, 'statusVerifiedDate': '2025-03', 'completionDateStruct': {'date': '2026-02', 'type': 'ESTIMATED'}, 'lastUpdateSubmitDate': '2025-03-04', 'studyFirstSubmitDate': '2024-03-18', 'studyFirstSubmitQcDate': '2024-03-18', 'lastUpdatePostDateStruct': {'date': '2025-03-06', 'type': 'ACTUAL'}, 'studyFirstPostDateStruct': {'date': '2024-03-26', 'type': 'ACTUAL'}, 'primaryCompletionDateStruct': {'date': '2026-02', 'type': 'ESTIMATED'}}, 'outcomesModule': {'primaryOutcomes': [{'measure': 'To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.', 'timeFrame': '1 year', 'description': 'Participants will be sent a Pre-test Questionnaire and Maslach Burnout Inventory within the introductory email containing a RedCap link for them to use if they desire to participate. Immediately following the intervention, and two months after the intervention, participants will receive a Maslach Burnout Inventory to complete.\n\nMethod used:\n\nAverage Emotional Exhaustion- Higher the scores indicate higher degree of burnout Depersonalization- Higher scores indicate higher degree of burnout Personal Accomplishment- Lower scores indicate higher degree of burnout'}]}, 'oversightModule': {'isUsExport': False, 'oversightHasDmc': False, 'isFdaRegulatedDrug': False, 'isFdaRegulatedDevice': False}, 'conditionsModule': {'conditions': ['Patient Satisfaction', 'Communication']}, 'descriptionModule': {'briefSummary': 'Hypothesis: Clinicians who receive patient experience coaching or communication classes have improved patient satisfaction scores and improved clinician satisfaction.', 'detailedDescription': 'Aims, purpose, or objectives:\n\nTo identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.'}, 'eligibilityModule': {'sex': 'ALL', 'stdAges': ['ADULT', 'OLDER_ADULT'], 'minimumAge': '18 Years', 'healthyVolunteers': True, 'eligibilityCriteria': 'Inclusion Criteria:\n\n• Clinicians of Primary Care Mayo Clinic\n\nExclusion Criteria:\n\n* Not clinicians of Primary Care Mayo Clinic or Residents within Rochester Primary Care Clinicians from Family Medicine, or Clinicians from Community Internal Medicine Geriatrics, Palliative Medicine, and Community Pediatrics and Adolescent Medicine'}, 'identificationModule': {'nctId': 'NCT06329557', 'briefTitle': 'Optimizing the Patient Experience Through Provider Coaching or Communication Intervention', 'organization': {'class': 'OTHER', 'fullName': 'Mayo Clinic'}, 'officialTitle': 'Optimizing the Patient Experience Through Provider Coaching or Communication Intervention', 'orgStudyIdInfo': {'id': '23-007188'}}, 'armsInterventionsModule': {'armGroups': [{'type': 'ACTIVE_COMPARATOR', 'label': 'Survey and Coaching', 'description': 'Individual coaching with a trained patient experience professional (XTEC coach) will occur individually with clinicians 3-4 times over several weeks. The coach will assist participants with improving communication with patients.', 'interventionNames': ['Behavioral: Intervention 1']}, {'type': 'ACTIVE_COMPARATOR', 'label': 'Survey and Communication Class', 'description': 'A one-hour communication class will take place during the workday. The class will be offered virtually or in person for a group of clinicians to attend.', 'interventionNames': ['Behavioral: Intervention 1']}, {'type': 'NO_INTERVENTION', 'label': 'No Intervention', 'description': 'Surveys only'}], 'interventions': [{'name': 'Intervention 1', 'type': 'BEHAVIORAL', 'otherNames': ['Intervention 2'], 'description': 'Intervention 3', 'armGroupLabels': ['Survey and Coaching', 'Survey and Communication Class']}]}, 'contactsLocationsModule': {'locations': [{'zip': '55905', 'city': 'Rochester', 'state': 'Minnesota', 'country': 'United States', 'facility': 'Mayo Clinic in Rochester', 'geoPoint': {'lat': 44.02163, 'lon': -92.4699}}, {'zip': '55905', 'city': 'Rochester', 'state': 'Minnesota', 'country': 'United States', 'facility': 'Mayo Clinic', 'geoPoint': {'lat': 44.02163, 'lon': -92.4699}}], 'overallOfficials': [{'name': 'Summer V Allen', 'role': 'PRINCIPAL_INVESTIGATOR', 'affiliation': 'Mayo Clinic'}]}, 'sponsorCollaboratorsModule': {'leadSponsor': {'name': 'Mayo Clinic', 'class': 'OTHER'}, 'responsibleParty': {'type': 'PRINCIPAL_INVESTIGATOR', 'investigatorTitle': 'Principal Investigator', 'investigatorFullName': 'Summer V. Allen', 'investigatorAffiliation': 'Mayo Clinic'}}}}