Ignite Creation Date:
2024-05-06 @ 8:15 PM
Last Modification Date:
2024-10-26 @ 3:23 PM
Study NCT ID:
NCT06304831
Status:
ACTIVE_NOT_RECRUITING
Last Update Posted:
2024-07-11
First Post:
2024-03-05
Brief Title:
Use of Facility Ratings to Improve Satisfaction With Heath Care for Children
Sponsor:
Swiss Tropical Public Health Institute
Organization:
Swiss Tropical Public Health Institute
Study Overview
Official Title:
Facility Ratings to Improve Satisfaction With Heath Care for Children
Status:
ACTIVE_NOT_RECRUITING
Status Verified Date:
2024-03
Last Known Status:
None
Delayed Posting:
No
If Stopped, Why?:
Not Stopped
Has Expanded Access:
False
If Expanded Access, NCT#:
N/A
Has Expanded Access, NCT# Status:
N/A
Acronym:
None
Brief Summary:
Despite increasing options for public and private health care providers in Laos choosing a high-quality health provider or a facility is difficult because timely and reliable information about providers is not readily available People rely on social networks or previous experiences to select providers However in Laos only 28 describe their recent visit to a health care provider as high-quality suggesting that while there are increasing options for care people may need support to find providers that meet their quality needs Rapid adoption of mobile phones in Laos particularly in urban areas offer opportunities to enhance peoples access to timely quality information about health care providers The study team will use mobile phones to collect and disseminate quality information about providers - known to be valued by Laotians - to improve their access to quality care as well as their overall satisfaction with care
Detailed Description:
While access to health care is expanding globally there is appreciable variation in the quality of care among providers with low-quality care accounting for up-to 5 million deaths each year These numbers are expected to grow as more people seek care and as the burden of disease shifts to complex conditions
Expanding access has also resulted in increasing options for public and private health care providers Selecting a health provider or a facility however is difficult because timely and reliable information about providers is not readily available People often rely on social networks or previous experiences to select providers However in Lao PDR only 28 describe their recent visit to a health care provider as high-quality suggesting that while there are increasing options for care people may need support to find providers that meet their quality needs
In order to inform efforts to improve peoples access to high-quality care there is a need for evidence on mechanisms to empower people to identify and use high-quality care In LMICs majority of efforts to date has focused on supply-side efforts While there are new initiatives to study population perspectives and peoples care experiences measures to ignite demand for high-quality care are not well understood
The investigators plan to conduct a randomized-controlled experiment using mobile-phones to study whether routinely collected information on quality of care received by peers can improve access to high-quality care and patient satisfaction The investigators plan to study whether participants switched providers based on the information provided and the type of information mothers used to switch providers Additionally The investigators plan to study whether information about providers led women to be more satisfied with health care services for their child or children Study participants will include mothers living in an urban setting with less than 2-year old children and already enrolled in an on-going VITERBI cohort in Vientiane the capital city
Expanding access has also resulted in increasing options for public and private health care providers Selecting a health provider or a facility however is difficult because timely and reliable information about providers is not readily available People often rely on social networks or previous experiences to select providers However in Lao PDR only 28 describe their recent visit to a health care provider as high-quality suggesting that while there are increasing options for care people may need support to find providers that meet their quality needs
In order to inform efforts to improve peoples access to high-quality care there is a need for evidence on mechanisms to empower people to identify and use high-quality care In LMICs majority of efforts to date has focused on supply-side efforts While there are new initiatives to study population perspectives and peoples care experiences measures to ignite demand for high-quality care are not well understood
The investigators plan to conduct a randomized-controlled experiment using mobile-phones to study whether routinely collected information on quality of care received by peers can improve access to high-quality care and patient satisfaction The investigators plan to study whether participants switched providers based on the information provided and the type of information mothers used to switch providers Additionally The investigators plan to study whether information about providers led women to be more satisfied with health care services for their child or children Study participants will include mothers living in an urban setting with less than 2-year old children and already enrolled in an on-going VITERBI cohort in Vientiane the capital city
Study Oversight
Has Oversight DMC:
None
Is a FDA Regulated Drug?:
False
Is a FDA Regulated Device?:
False
Is an Unapproved Device?:
None
Is a PPSD?:
None
Is a US Export?:
None
Is an FDA AA801 Violation?:
None