Ignite Creation Date:
2024-05-06 @ 6:36 PM
Last Modification Date:
2024-10-26 @ 2:51 PM
Study NCT ID:
NCT05728203
Status:
NOT_YET_RECRUITING
Last Update Posted:
2023-03-29
First Post:
2023-02-04
Brief Title:
Audiologic Assessment of Call Center Operators
Sponsor:
Assiut University
Organization:
Assiut University
Study Overview
Official Title:
Audiologic Assessment of Call Center Operators
Status:
NOT_YET_RECRUITING
Status Verified Date:
2023-03
Last Known Status:
None
Delayed Posting:
No
If Stopped, Why?:
Not Stopped
Has Expanded Access:
False
If Expanded Access, NCT#:
N/A
Has Expanded Access, NCT# Status:
N/A
Acronym:
None
Brief Summary:
1 Early detection of hearing affection in call center operators
2 Study the effect of this type of noise on the auditory brainstem response
2 Study the effect of this type of noise on the auditory brainstem response
Detailed Description:
Occupational noise-induced hearing loss ONIHL is a common occupational disease as it is estimated that 13 billion people were suffering of hearing loss due to noise exposure Worldwide occupational noise exposure is responsible for 16 of cases of disabling hearing loss in adults Commonly hearing loss interferes with communication and can hinder personal attention and cognition Older people with mild hearing loss have a twofold increased risk of dementia whereas those with severe hearing loss have a fivefold increased risk of dementia
In the last years there was increase in the number of new forms of workplaces such as call centers In accordance with the British Health and Safety Executive a call center is defined as a work environment where all basic employees tasks are completed simultaneously by phone and on PC The very first call centers appeared in Europe in Sweden in the mid-70s of the last century The last decade brought rapid development of call centers proven by 10percent growth in employment in this sector between 2002and 2007
Sources of noise occurring in offices can be divided into four categories
human activity for example noise created by walking people phone calls including speaker systems
office equipment for example computers printers copy machines faxes ringing phones net devices mobile headsets
building indoor installations for example ventilation heating system and air condition system-HVAChydraulic and lift systems
outdoor noise most often a result of traffic
There are many factors that have impact on indoor noise level such as outside area noise neighbor workers from the side as well as from the upper and lower levels activity and finally the call center technical equipment The loudest systems with regard to the last one are ventilation and air condition in accordance to research the level of background noise is not high 54-60db and should not be considered to be a threat towards health however due to focusing employees involuntary attention on information delivered by noise it should be seen as an annoying factor
To minimize negative auditory health effects on workers in call centers it is important to assess and diagnose early occupational hearing loss OHL and tinnitus among them As early reporting diagnosis and intervention can limit the severity of OHL as it is mostly irreversible To our knowledge no local previous studies were done in this area
In the last years there was increase in the number of new forms of workplaces such as call centers In accordance with the British Health and Safety Executive a call center is defined as a work environment where all basic employees tasks are completed simultaneously by phone and on PC The very first call centers appeared in Europe in Sweden in the mid-70s of the last century The last decade brought rapid development of call centers proven by 10percent growth in employment in this sector between 2002and 2007
Sources of noise occurring in offices can be divided into four categories
human activity for example noise created by walking people phone calls including speaker systems
office equipment for example computers printers copy machines faxes ringing phones net devices mobile headsets
building indoor installations for example ventilation heating system and air condition system-HVAChydraulic and lift systems
outdoor noise most often a result of traffic
There are many factors that have impact on indoor noise level such as outside area noise neighbor workers from the side as well as from the upper and lower levels activity and finally the call center technical equipment The loudest systems with regard to the last one are ventilation and air condition in accordance to research the level of background noise is not high 54-60db and should not be considered to be a threat towards health however due to focusing employees involuntary attention on information delivered by noise it should be seen as an annoying factor
To minimize negative auditory health effects on workers in call centers it is important to assess and diagnose early occupational hearing loss OHL and tinnitus among them As early reporting diagnosis and intervention can limit the severity of OHL as it is mostly irreversible To our knowledge no local previous studies were done in this area
Study Oversight
Has Oversight DMC:
None
Is a FDA Regulated Drug?:
False
Is a FDA Regulated Device?:
False
Is an Unapproved Device?:
None
Is a PPSD?:
None
Is a US Export?:
None
Is an FDA AA801 Violation?:
None